Privacy Policy

Last updated: November 2026

Ocean (oceanbot.ai) is lead management and dispatch software for service businesses — locksmiths, plumbers, HVAC, construction and other trades — built and run in Los Angeles, California. This page explains what information Ocean handles, where it goes, and who can see it.

Who this covers

Ocean works on behalf of the service business that uses it (“the business”). The business decides what is collected about its customers. Ocean processes that information for the business.

This website

oceanbot.ai doesn’t collect anything itself. Its buttons only open WhatsApp. Our hosting company may keep normal server logs.

The Ocean app

app.oceanbot.ai stores the business owner’s email address and a sign-in cookie that keeps them signed in for 30 days. You sign in with a one-time link sent by email. There are no passwords.

What Ocean collects when a business uses it

  • Phone calls to the business’s numbers: the recording (both sides — callers hear a recording notice first), the caller’s number, the time, and how long the call lasted.
  • Transcripts: a written transcript of each call and a short summary of what it was about.
  • Customer details: name, phone number, email, address, job type, notes and quotes.
  • Messages: text and WhatsApp messages between the business, its customers and its techs, including replies drafted by Ocean’s assistant (“Johnny”), which the business approves.
  • Leads sent through the business’s own website forms.
  • Techs: names, phone numbers and their job messages.
  • Money records: prices, parts, tips, how each job is split, tech balances, invoices and quotes.
  • Messages the owner sends to Ocean.

Where it goes

These service providers process information for Ocean:

  • Twilio — phone lines, call recordings, and text and WhatsApp delivery. Twilio keeps its own copy of recordings and message logs.
  • OpenAI — turns call audio into text (audio only).
  • Anthropic (Claude) — reads transcripts and messages to draft jobs, Johnny’s replies and spam checks.
  • Google (Google Sheets and Google Maps) — job records and address lookups.
  • Railway — runs Ocean and its database (United States).
  • Telegram — the owner’s chat with Ocean, which shows jobs, calls and recordings.
  • WhatsApp / Meta — messages to techs and customers sent over WhatsApp.
  • Resend — emails (invoices to customers, sign-in links to owners).

Ocean doesn’t sell or rent anyone’s data, and doesn’t use it for advertising.

Who can see it

  • The business owner sees everything for their business.
  • Each tech sees only the jobs given to them (customer name, address, phone).
  • A tech’s dispatcher sees that tech’s jobs, but never money messages.
  • Ocean (Gal) can access it to run and fix the service.

How long it’s kept

Until the business asks to delete it. A business can ask for a copy of its data, or ask for it to be deleted, by emailing gbenari@gmail.com. Copies held by the providers above follow their own retention rules.

If you’re a customer of a business

To have your information removed, contact that business. Ocean will help the business do it.

Changes

If this policy changes, the date at the top changes.

Contact

gbenari@gmail.com

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