Last updated: November 2026
These terms cover Ocean (oceanbot.ai and app.oceanbot.ai), lead management and dispatch software for service businesses.
Ocean is a subscription service for service businesses, run from Los Angeles, California.
On top of the plan, the business pays the running bills — phone, texting, AI and hosting — at cost, with no markup. Those bills depend on how many calls and messages the business has.
Setup starts with call forwarding. The business keeps ownership of its phone numbers. Porting numbers to Ocean is optional and only happens if the business asks.
Ocean’s assistant (Johnny) and the automatic job drafts can make mistakes. The business approves anything that goes to a customer until it chooses otherwise, and is responsible for what it approves.
Ocean works on top of third-party services (Twilio, Telegram, WhatsApp, Google and AI providers). If one of them is down, parts of Ocean may not work. There is no uptime guarantee.
Either side can cancel at any time. The subscription stops at the end of the paid month. After cancelling, the business can ask for a copy of its data within 30 days; after that, the data can be deleted.
Don’t use Ocean for spam, illegal calls or messages, or to harass anyone. Ocean can suspend an account that does.
Ocean is provided as is. Ocean’s total responsibility for any claim is limited to what the business paid Ocean in the 3 months before the claim.
California law applies.
These terms can change. Before a change that affects price, the business gets notice by email or WhatsApp.